Program Manager in Wilmington, MA at Tecomet

Date Posted: 4/30/2018

Job Snapshot

Job Description

Duties and Responsibilities:

  • Reviews project proposal or plan to determine time frame, procedures for accomplishing project(s), and allotment of available resources to various phases of projects. Ensures collaborative cross-functional project team participation to effectively initiate, plan, execute, monitor and control all phases of a project or subproject to ensure work efforts are executed on time, within budget, and according to established requirements reliably and repeatedly.
  • Manages customer relationship and acts as the key escalation point for all product programs, projects and operational performance issues.
  • Communicates with customer to help develop a product that meets or exceeds customer and Tecomet needs.  Manages the process to ensure Customers’ expectations are clearly defined, understood and communicated across the appropriate Tecomet organizations.
  • Assists and monitors resources for manufacture, assembly, test, and package of medical instruments.
  • Provides the necessary leadership and support to manage projects in line with project management processes and associated policies and procedures.
  • Serves as primary internal and external communication conduit for assigned accounts or projects.
  • Interacts between sales, marketing, customers, and operations, communicating project priorities.  Confers with project personnel to resolve problems.
  • Provides input to the sales and operations planning process and ensures that Tecomet entities have sufficient organizational and operational readiness in support of the future needs of the Customer (e.g. manufacturing capacity, technical capability, etc.)
  • Prepares project status reports and maintains/updates and schedules/coordinates project meetings – for management, clients or others.
  • Ensures effective and timely customer complaints and corrective action processing of any performance and customer service related issues
  • Ensures cost reduction plans are in place and actively drive them to meet both internal and customer targets.
  • Actively manages and drives improvement actions related to customer satisfaction to achievement levels of performance that exceeds customer requirements
  • Responsible for resolution of any customer satisfaction or service related issues.
  • Maintains and supports a culture where safety, quality, schedule and cost are the main focal points with a continuous improvement mentality.
  • Projects a positive and professional image of the company and management to employees and customers at all levels.
  • Additional functions and requirements may be assigned by supervisor/management as deemed appropria

Technical Requirements:

  • Experience in working with customers, sales and marketing and engineering is preferred.
  •  Knowledge of ISO 13485 and FDA GMP requirements a plus

Educational Requirements:

  • Bachelor’s degree (B.A) and/or two to five years related experience; or equivalent combination education and experience.  Licenses and Certifications:
  • Not required, however PMP Certification desired