Sr. IT Support Specialist in Woburn, MA at Tecomet

Date Posted: 4/28/2018

Job Snapshot

Job Description

JOB SUMMARY:

The IT Support Specialist will ensure computer related functions within the company are operating at high levels of availability and security of the supported business applications, and provide adequate training to meet the daily operating needs of the company as well as long term needs within computer related and manufacturing technologies.  This individual will work as a team responsible for managing, monitoring and reporting on complex systems and processes.  This individual will assist the Disaster Recovery Team leader on site to ensure continuity of data and systems, as well as assist the Sarbanes Oxley site leader (as required) ensuring all required controls are being monitored and met.  

ESSENTIAL FUNCTIONS:

  • Works with vendors for pricing and availability of equipment, materials, and labor
  • Recommends innovative ideas, processes and/or procedures for enhancements, and modifications to improve existing systems
  • Performs analysis to review current metrics and identify successes, discrepancies and opportunities for improvement
  • Provides general advice and specific recommendations to leadership on key areas of expertise
  • Performs high-level troubleshooting and analysis; resolves difficult issues escalated from lower levels of the organization
  • Provides quick response time to analyze problems and provide customer support.
  • Simplifies operational practices to remove non-value added steps
  • Maintains network availability and security
  • Installs software/hardware to empower users to better accomplish their jobs
  • Ensures software and systems are available to quickly get users onto the network
  • Manage input/output fleet, including printers and scanners

  • Maintains Information Technology systems documentation

KNOWLEDGE, SKILLS AND ABILITIES:

  • Education, Certifications, and Work Experience
    • Associates Degree or equivalent; or three to five years related experience and/or training or equivalent combination of education and training.

    • Recommended: Microsoft Technology Associate (MTA) formerly Microsoft Certified Professional (MCP)

  • Knowledge and Experience
    • Computer hardware and setup
    • Operating systems such as; Windows XP, Vista, 7, Server 2003, 2008, VMware
    • Database environments
    • Software applications such as; MS-Office, Symantec Endpoint Protection, CA ARC Serve or comparable backup solution
    • Local area networking
    • Scheduling work to achieve department goals
    • Customer focused environment
    • Operation system management
    • Network communications
    • Data processing

  • Personal Attributes:
    • Strong organizational skills
    • Verbal and written communication and listen skills
    • Problem solving and evaluation
    • Process improvement
    • Project management
    • Good communication skills
    • Good interpersonal skills
    • Analyze communications
    • Be flexible to adapt to changes in the market place
    • Improve process of information flow
    • Problem solve
    • Prioritize and multitask
    • Keep current in changing work methods
    • Maximize opportunities for the business
    • Meet goals and objectives set for department

Working Conditions:

  • Very frequent – 20 + hours per week:

    • Walking
    • Hand dexterity – keyboarding, seeing
    • Office environment
    • Factory environment
    • Talking
    • Moving around from computer to computer and building to building as needed to work on issues

  • Frequent – 8 to 20 hours per week:

    • Working overtime

    • Flexibility to get into tight places

    • Lifting up to 25 pounds

    • Reaching, pushing and pulling

TRAVEL REQUIREMENTS:   As needed.