Sr. IT Support Specialist in Riviera Beach, FL at Tecomet

Date Posted: 2/28/2018

Job Snapshot

Job Description

The Senior IT Support Specialist will ensure computer related functions within the company are operating at high levels of availability and that the security of supported business systems and applications is satisfactory.  This individual will also provide adequate training to meet the daily operating needs of the company as well as the companies long term needs within computer related and manufacturing technologies.  This individual is responsible for independently managing, monitoring and reporting on complex systems and processes.  This individual will act as the Disaster Recovery Team Leader on site to ensure continuity of data and systems, as well as act as the Sarbanes Oxley team leader ensuring all required controls are being monitored and met.  The Senior IT Support Specialist may act as a Site Lead for the Operations team at the facility he/she resides in; ensuring support issues are being assigned/completed in a timely manner.


  • Site IT Lead Person (if assigned)
  • Site Disaster Recovery Leader
  • SOX  Team Leader (sites that apply, as required)
  • Works with vendors for pricing and availability of equipment, sizing, materials, and labor
  • Recommends innovative ideas, processes and/or procedures for enhancements, and modifications to improve existing systems
  • Performs analysis to review current metrics and identify successes, discrepancies and opportunities for improvement
  • Provides general advice and specific recommendations to leadership on key areas of expertise
  • Takes responsibility for the planning and execution of large projects; serves as principal point of contact on multiple complex projects or programs
  • Conducts individual project reviews, as required, to assess overall project quality, efficiency and compliance with requirements
  • Performs sophisticated troubleshooting and analysis; resolves difficult issues escalated from lower levels of the organization
  • Provides quick response time to prioritize and analyze problems and provide customer support
  • Troubleshoots system management to maximize computer uptime
  • Installs software/hardware to empower users to better accomplish their jobs
  • Simplifies operational practices to remove non-value added steps
  • Ensures software and systems are available to quickly get users onto the network
  • Manage imaging fleet, including printers and scanners.
  • Maintains Information Technology systems documentation using applications such as OneNote


  • Education, Certifications, and Work Experience
    • Bachelor’s Degree or equivalent; or three to five years related experience and/or training or equivalent combination of education and training
  • Recommended: Microsoft Certified System Administrator - MCSA

  • Knowledge and Experience
  • Computer hardware and setup
  • Operating systems such as; Windows XP, 7, 10, Server 2003, 2008, 2012, VMware
  • Database environments
  • Software applications such as; MS-Office, Symantec Endpoint Protection, CA ARC Serve or comparable backup solution
  • Local area networking
  • Scheduling work to achieve department goals
  • Customer focused environment
  • Service Desk experience
  • Data processing
  • Telco communications
  • Personal Attributes:
  • Strong organizational skills
  • Verbal and written communication and listen skills
  • Ability to prioritize and multi-task
  • Strong problem solving and evaluation skills
  • Process improvement
  • Project management
  • Good interpersonal skills
  • Analyze communications
  • Ability to adapt to technical changes in the market place
  • Improve process of information flow
  • Keep current with new technologies and  changing work methods
  • Maximize opportunities for the business
  • Meet goals and objectives set for department

Working Conditions:

  • Very frequent – 20 + hours per week:
    • Walking
    • Hand dexterity – keyboarding, seeing
    • Office environment
    • Factory environment
    • Talking
    • Moving around from computer to computer and building to building as needed to work on issues
  • Frequent – 8 to 20 hours per week:
    • Working overtime
    • Flexibility to get into tight places
    • Lifting up to 25 pounds
    • Reaching, pushing and pulling